Problem Category Management

OBJECTIVE

The Problem Category Management option is used to identify problem categories in the Call Management option.

Example of problem categories: Ceramic / Flooring, Mouldings, etc.

Steps

maestro* > Projects > Maintenance > After Sales Service > Problem Category Management (Web)

 

Creating a Problem Category

1. Click the New icon.
2. Enter the required information in the Main Fields tab:

Fields followed by the * character are mandatory fields.

The Configuration icon is used to define entry options for the Code field.

Field	Description
Code*	Code that identifies the problem category. NOTE: This code will be used to identify the type of problems raised by the customer in Call Management.
Description	Description that identifies the problem category.
French Description	Description that identifies the problem category.

3. Click the Save icon.

 

See Also

• For more information on baseline web controls, access the help pages in the List of Documents - Baseline Web Controls
• For more information regarding the classic version of this maestro* option, refer to the help page Problem Category Management
• Call Management

 

Last modifications: October 15, 2026